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Hurricane Harvey Disaster Response icon

August 25, 2017

Hurricane Harvey Disaster Response

Does your current backup provider go to these lengths to protect you? They should.

We received this message today from one of our key partners, Datto:

As you may be aware, Hurricane Harvey continues to build and represents a significant threat to the Texas Gulf Coast. At this time, we want you to know what Datto is doing to support partners that face the threat of this significant storm.

First, we are prioritizing all support tickets submitted from now through the end of the emergency related to backup or recovery in the areas affected by Hurricane Harvey. In addition, we are augmenting our Support Teams and adding resources to the Code Red team to assist with critical real-time disaster recoveries. While volume should not be a problem, please pardon our response times while we handle the immediate crises facing our partners in the area.

Second, Datto is sending a disaster response team to the area. This team carries a supply of physical SIRIS 3 devices for backup and business continuity, Datto Networking Appliances to provide routing and Internet failover with 4G LTE, as well as Switches and Access Points to assist with general networking. All of these devices will be provided free-of-charge for a period of time to help partners in need.

Third, Datto is offering a free 30 day license of SIRIS Virtual for partners that need immediate capacity to protect additional servers prior to the storm’s impact. For partners in the area, simply call our support line to receive a free 30 day key to help you and your customers prepare ahead of the storm.

Finally, if you have customers in the path of the storm we have created an email template in MarketNow for you to use. This email is to check in on your customers and let them know that you are doing everything you can to ensure their business data is safe.

Please reach out to Datto support if you need any assistance. As always, we are available 24x7.

To learn more about various types of natural disasters and what they can mean for your business, download the Datto eBook: The Natural Disaster Survival Guide for Businesses. Most importantly, be safe!

You can contact us here to discuss your disaster recovery and business continuity concerns, or give us a call at (604) 980-2700.

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