Services: IT Support
For companies that are not on managed services, we still offer traditional break fix services. Whether you have your own IT staff or not, our team of friendly, knowledgeable and experienced engineers can help you. We provide on-site support or remote support from our North Vancouver office.
Are there any minimum requirements? Yes, all break fix clients are required to be on our 24×7 monitoring, patching and alerting service. Generally, we will monitor your systems and call you if we see a problem. It’s at your discretion whether or not we take action to resolve problems. Services are billed on a time and materials basis.
In addition, we require you to use Netcetera supported firewalls, antivirus solutions and our backup & disaster recovery solutions so we can provide you with a consistently high level of service. That in turn will better protect your network and reduce your ongoing support costs.